We have probably all experienced the Values or Culture Change launch with new screen savers, pens and mouse mats, big presentation event from the Senior Leaders Team. Yet for many organisations our employee experience tracking is still bringing up the same issues and old values behaviours. Our staff are no more engaged and our customers and stakeholders no more satisfied.
There are a number of reasons for drop off in momentum.
One is about strong and visible leadership, sponsorship and governance. Melissa Daimler is in a great article in an HBR article “Why Great Employees leave Great Cultures” remarked “People watch everything leaders do. If leaders are not exhibiting the behaviour that reflect the values, the values are meaningless”.
The other is a failure to embed the Values and new Culture in the infrastructure of the organisation. Behaviour change requires some hard levers to be applied and the Implementation Triangle shows that to achieve sustainable behaviour change you need to drive towards the bottom of the Pyramid and some of those changes are hard.
If you are interested in how to embed Values and change culture in your organisation contact me now to begin the conversation.